强势用户在信息系统实施中的行为研究
Research on the Behavior of Hard-line Users in the Information Systems Implementation
查看参考文献22篇
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文摘
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采用控制理论的分析框架,对4个强势用户成功实施的信息系统项目进行深入的案例研究,分别归纳出强势用户在行为控制、结果控制、宗派控制和自我控制4种控制类型下的具体控制机制,发现适用于强势用户的新的控制机制. 新的行为控制机制,即用户方有一套实施方法论、用户方设立问题管理程序、用户方组织专门的配合团队等;新的结果控制机制,即用户方提供未来的长期规划、要求双方进行短期集中突击工作、用户方设立奖惩机制等;新的宗派控制机制,即用户方对实施方进行专项培训等;新的自我控制机制,即用户方以身作则使实施方产生潜在心理压力、用户方对实施方的项目管理方式提供指导或建议等. 最后对以上机制的实践启示进行探讨 |
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其他语种文摘
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Based on analytical framework of Control Theory, this study looked into four cases of information systems projects implemented successfully by hard-line users, through which we summarized specific mechanisms of four types of control including behavior control, outcome control, clan control and self-control. After that we identified some new mechanisms for each type of control applicable to hard-line users, that is, new behavior control mechanisms include that user holds a set of implementation methodology, user establishes problem management procedures, and user organizes a specialized team serving for the project; new outcome mechanisms including that user provides a long-term planning, user demands short-term campaign work, and user establishes a reward and punishment mechanism. Moreover, new clan mechanisms include that user organizes special training for the vendor, meanwhile, new self-control mechanism include that user develops strict requirements on themselves to set an example for the vendor to generate psychological stress, and user provides guidance or recommendations on project management for the vendor. In addition, we explored the practical implications of case studies of four mechanisms mentioned above |
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来源
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管理科学
,2010,23(4):58-67 【核心库】
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关键词
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强势用户
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信息系统实施
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用户研究
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用户参与
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控制理论
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地址
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中国人民大学信息学院, 北京, 100872
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语种
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中文 |
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文献类型
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研究性论文 |
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ISSN
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1672-0334 |
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学科
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社会科学总论 |
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基金
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国家自然科学基金
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文献收藏号
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CSCD:3971443
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