组织内信任的维持与修复
Trust in Organizations: Maintaining and Repair
查看参考文献48篇
文摘
|
组织内信任可以促进组织成员间的沟通, 增强组织凝聚力, 提高工作效率; 而信任违背与不信任则会给组织造成巨大的经济、情感和社会成本消耗. 因此, 信任破坏后的修复就变得十分重要, 也逐渐得到国内外研究者的重视. 组织内信任是一个多水平的结构, 它的建立与维护受到个体、人际、组织等不同水平的多种变量的影响. 信任违背后的修复策略有很多种, 这些策略的有效性因情境的不同而有所差异. 明确组织内信任的概念, 完善研究工具以及进一步探讨更多影响信任修复效果的相关因素是未来的研究趋向 |
其他语种文摘
|
Trust in organizations can enhance inter-member communications, strengthen cohesion and increase work efficiency. However, trust violation and distrust cause the economic, emotional and social costs increased. Therefore, trust repair has become such an important issue that it is urgent need to solve. Trust repair is becoming a hot topic of research. Researches indicate that trust in organizations is a multi-level structure and a variety of variables from individual, interpersonal, and organizational level influent its establishment and maintenance. A large number of trust repair strategies have been developed and their effectivenesses vary with situations. It is indicate that to get a clear definition of trust in organization, perfection of tools and to further study of factors related with trust repair are the trends of research in this field |
来源
|
心理科学进展
,2010,18(4):664-670 【扩展库】
|
关键词
|
信任
;
组织内信任
;
信任修复
;
归因
|
地址
|
1.
中国科学院心理研究所, 北京, 100101
2.
中国科学院研究生院管理学院, 北京, 100080
|
语种
|
中文 |
文献类型
|
研究性论文 |
ISSN
|
1671-3710 |
学科
|
社会科学总论 |
基金
|
国家自然科学基金
|
文献收藏号
|
CSCD:3937329
|
参考文献 共
48
共3页
|
1.
简佳. 人际信任与大学生心理健康的关系.
国际精神病学杂志,2007,34(2):122-126
|
被引
2
次
|
|
|
|
2.
汤家彦. 大学生人际信任与家庭亲密度、家庭适应性的关系.
中国健康心理学杂志,2009,17(3):307-309
|
被引
1
次
|
|
|
|
3.
王晓一. 大学生人际信任与自我和谐的相关研究.
中国健康心理学杂志,2008,16(6):646-647
|
被引
4
次
|
|
|
|
4.
韦慧民. 主管认知信任和情感信任对员工行为及绩效的影响.
心理学报,2009,41(1):86-94
|
被引
13
次
|
|
|
|
5.
郑伯壎. 企业组织中上下属的信任关系.
社会学研究,1999,2:22-35
|
被引
2
次
|
|
|
|
6.
祝伟. 信任的缺失与重构----社会学视角下的网络欺诈问题.
法制与社会,2009,7:230-231
|
被引
1
次
|
|
|
|
7.
Ambrose M L. Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust.
Journal of Applied Psychology,2003,88(2):295-305
|
被引
5
次
|
|
|
|
8.
Aquino K. Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.
Journal of Applied Psychology,2006,91(3):653-668
|
被引
10
次
|
|
|
|
9.
Bottom W P. When talk is not cheap: substantive penance and expressions of intent in rebuilding cooperation.
Organization Science,2002,13(5):497-513
|
被引
13
次
|
|
|
|
10.
Costigan R D. A multi-dimensional study of trust in organizations.
Journal of Managerial Issues,1998,10(3):303-317
|
被引
9
次
|
|
|
|
11.
Crant J M. Assignment of credit and blame for performance outcomes.
Academy of management Journal,1993,36(1):7-27
|
被引
3
次
|
|
|
|
12.
Davis J H. The trusted general manager and business unit performance: Empirical evidence of a competitive advantage.
Strategic Management Journal,2000,21:563-576
|
被引
8
次
|
|
|
|
13.
Dirks K T. The role of trust in organizational settings.
Organization Science,2001,12:450-467
|
被引
25
次
|
|
|
|
14.
Dirks K T. Trust in Leadership: Meta-analytic findings and implications for organizational research.
Journal of Applied Psychology,2002,87(4):611-628
|
被引
36
次
|
|
|
|
15.
Dirks K T. Understanding the effects of substantive responses on trust following a transgression.
Paper presented at the annual meeting of the Academy of Management, Honolulu,2005
|
被引
1
次
|
|
|
|
16.
Dunn J R. Feeling and believing: The influence of emotion on trust.
Journal of Applied Psychology,2005,88:736-748
|
被引
1
次
|
|
|
|
17.
Elangovan A R. Betrayal of trust in organizations.
Academy of Management Review,1998,23(3):547-566
|
被引
5
次
|
|
|
|
18.
Ferrin D L. Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for repairing integrity- and competence-based trust violations.
Journal of Applied Psychology,2007,92(4):893-908
|
被引
8
次
|
|
|
|
19.
Gillespie N. Trust repair after an organization-level failure.
Academy of Management Review,2009,34(1):127-145
|
被引
9
次
|
|
|
|
20.
Hodgins H S. Apology versus defence: Antecedents and consequences.
Journal of Experimental Social Psychology,2003,39:297-316
|
被引
4
次
|
|
|
|
|