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组织内信任的维持与修复
Trust in Organizations: Maintaining and Repair

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陈阅 1   时勘 1 *   罗东霞 2  
文摘 组织内信任可以促进组织成员间的沟通, 增强组织凝聚力, 提高工作效率; 而信任违背与不信任则会给组织造成巨大的经济、情感和社会成本消耗. 因此, 信任破坏后的修复就变得十分重要, 也逐渐得到国内外研究者的重视. 组织内信任是一个多水平的结构, 它的建立与维护受到个体、人际、组织等不同水平的多种变量的影响. 信任违背后的修复策略有很多种, 这些策略的有效性因情境的不同而有所差异. 明确组织内信任的概念, 完善研究工具以及进一步探讨更多影响信任修复效果的相关因素是未来的研究趋向
其他语种文摘 Trust in organizations can enhance inter-member communications, strengthen cohesion and increase work efficiency. However, trust violation and distrust cause the economic, emotional and social costs increased. Therefore, trust repair has become such an important issue that it is urgent need to solve. Trust repair is becoming a hot topic of research. Researches indicate that trust in organizations is a multi-level structure and a variety of variables from individual, interpersonal, and organizational level influent its establishment and maintenance. A large number of trust repair strategies have been developed and their effectivenesses vary with situations. It is indicate that to get a clear definition of trust in organization, perfection of tools and to further study of factors related with trust repair are the trends of research in this field
来源 心理科学进展 ,2010,18(4):664-670 【扩展库】
关键词 信任 ; 组织内信任 ; 信任修复 ; 归因
地址

1. 中国科学院心理研究所, 北京, 100101  

2. 中国科学院研究生院管理学院, 北京, 100080

语种 中文
文献类型 研究性论文
ISSN 1671-3710
学科 社会科学总论
基金 国家自然科学基金
文献收藏号 CSCD:3937329

参考文献 共 48 共3页

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引证文献 6

1 姚琦 信任修复:研究现状及挑战 心理科学进展,2012,20(6):902-909
被引 5

2 严瑜 从信任违背到信任修复:道德情绪的作用机制 心理科学进展,2016,24(4):633-642
被引 6

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时勘 0000-0003-0085-5415
罗东霞 0000-0002-6907-9111
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