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中国入境旅游服务质量时空态势演变与区域影响因素
Spatio-temporal-situational evolution and regional influencing factors of the inbound tourism service quality in China

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文摘 运用锡尔指数、ESDA、质一量矩阵、Pearson相关系数等方法,从时序演变、空间关联、质一量态势、区域影响因素4个视角对近10年中国入境旅游服务质量进行了研究。分析发现:①中国入境旅游服务质量整体呈提升态势,中部逐渐赶超东部,西部常年最低。②省区间服务质量差异存在收敛趋势,地带内差异比重较高。东、中部服务质量势能差转换较好,差异在低值上表现出连续倒U型演变;西部差异高度震荡,服务质量势能差没有实现稳定、渐进式转换。③与入境旅游流及收入不同,多数年份入境旅游服务质量未呈现显著全局空间自相关。④局部空间相关关系的波动主要由邻近省区一方跃迁造成,多为质量下降型;低值集聚区在西部扩大的同时,由西南内陆向南部沿海扩散。⑤东部高值集聚区比重较大,但显著程度降低;中部随着吉林的崛起,形成以其为中心的高值集聚区,显著程度超过长三角;西部形成滇一川、新一青一藏两大显著低值集聚区。⑥东部质一量态势最优,但出现数量型粗放发展趋势;中部质量发展好于数量;西部质一量态势日渐堪忧。各省区表现出9种质一量态势演变类型。⑦入境旅游服务质量与接待设施、劳动力供给、经济生活水平等区域因素正向相关,与入境旅游收入及接待量相关关系不强。
其他语种文摘 To some extent, the development of China's tourism industry originated from inbound tourism. Generally speaking, the tourism industry has been keeping rapidly increasing in quantity. On the other hand, we should pay enough attention to its quality situation which has a great influence on the sustainable development. But through literature review, we find that there are some deficiencies in the related research, such as lack of time-series research,little attention paid to the spatial association and full of one-sided perspective: quantity or quality. As a result, based on the data of inbound tourist's evaluation on the service quality from 1999 to 2009, this paper conducts a research on the service quality of inbound tourism in China, in the view of time, space,situation and regional influencing factors. Research methods include Theil index, ESDA,quality-quantity matrix and Pearson correlation coefficient. Some conclusions can be drawn as follows. (1) On the whole, inbound tourism service quality had been improving in China from 1999 to 2009. The situation of central region had been better than that of the east since 2006. But western region had been in the worst situation. (2) Service quality differences among provinces presented a convergent trend. The percentage of differences in regions was very high. In eastern and central regions, service quality differences presented a continuous reversed U-shaped pattern at low level, while those in western region changed greatly. It can be concluded that the conversion of service quality potential energy difference in eastern and central regions was better than that of the west. (3) Inbound tourism service quality did not show significant global spatial autocorrelation in most years, which was different from the situation of inbound tourist flow and tourism revenue. (4) The fluctuation of local spatial relationship was primarily caused by the quality reduction of neighbor provinces. LL zone expanded from southwestern inland to southern coastal area. (5) In eastern region, HH zone accounted for a large proportion, but its significant degree began to reduce. In central region, as the rise of Jilin Province, HH zone with Jilin Province as the centre came into being and its significant degree became higher than that of the Yangtze River Delta. Yunnan-Sichuan and Xinjiang-Qinghai-Tibet were the significant LL zones in western region. (6) As for the situation of quality-quantity, eastern region was the best, but the quality of some provinces began to decline while the reception number remained large. In central region, the development situation of quality was better than that of quantity. Both the quality and quantity developments were in bad situation in the west. According to the evolution of quality-quantity, the 31 provinces can be divided into 9 types. (7) Inbound tourism service quality was positively correlated with service facility, labor supply and economic living level, but it was not so much affected by inbound tourism revenue or reception number.
来源 地理学报 ,2013,68(12):1689-1701 【核心库】
DOI 10.11821/dlxb201312009
关键词 入境旅游 ; 服务质量 ; 时空变化 ; 质一量态势 ; 影响因素 ; 中国
地址

陕西师范大学旅游与环境学院, 西安, 710119

语种 中文
文献类型 研究性论文
ISSN 0375-5444
学科 社会科学总论
基金 国家自然科学基金项目
文献收藏号 CSCD:5030061

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